Privacy Policy

ThakaaMed.ai ("we," "our," "us") is committed to protecting your privacy and handling your personal data with the highest standards of security and compliance. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal information (when you provide it voluntarily): name, email address, phone number, organization details, and information submitted through contact forms, demo requests, or inquiries.
• Technical and usage data: IP address, browser type, device type, operating system, pages visited, time spent on the website, and navigation paths.
• Cookies and tracking technologies: we use cookies and similar tools to improve user experience, analyze traffic, and remember preferences.

Note: Our website does not collect or process patient medical data. Any clinical data processed by ThakaaMed.ai solutions is handled under separate agreements with healthcare providers and in compliance with applicable healthcare data protection laws.

2. How We Use Your Information

We use collected information to:

• Provide and improve our website and services.
• Respond to your inquiries and requests.
• Send you relevant updates, newsletters, or marketing communications when you opt in.
• Analyze site usage to improve user experience.
• Ensure compliance with legal and regulatory requirements.

3. Legal Basis for Processing (PDPL Compliance)

We process your personal data only when:

• You have given explicit consent.
• It is necessary to fulfill a contract or request.
• It is required for legitimate business purposes (for example, service improvement).
• We are legally required to do so under Saudi Arabian law.

4. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share data only in these circumstances:

• With service providers: for hosting, analytics, or communications support.
• For legal reasons: to comply with laws, regulations, or court orders.
• With your consent: if you explicitly authorize data sharing.

5. Data Security

• We implement strict security measures, including encryption, access controls, and monitoring.
• Data is stored on secure on-premises infrastructure in Saudi Arabia unless otherwise agreed with a healthcare partner.
• Despite safeguards, no system is 100% secure. We cannot guarantee absolute protection against all threats.

6. Data Retention

• We retain personal data only as long as necessary to fulfill the purposes outlined above.
• You may request deletion of your personal information at any time (see Section 8).

7. Cookies and Tracking

• Our website uses cookies for functionality and analytics.
• You can disable cookies in your browser, but some site features may not work properly.

8. Your Rights

Under Saudi Arabia's Personal Data Protection Law (PDPL), you have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request the deletion of your data.
• Withdraw consent for processing where applicable.
• File a complaint with the Saudi Data and AI Authority (SDAIA) if you believe your rights are violated.

Requests can be made by contacting us at contact@thakaamed.com.

9. International Transfers

• By default, we keep data within Saudi Arabia.
• If transfer outside the Kingdom is required (for example, third-party vendors), we ensure compliance with PDPL and apply adequate safeguards.

10. Children's Privacy

• Our website is not intended for children under 18.
• We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business practices. Updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at contact@thakaamed.com.